Education
Education Service Agreement
EDUCATION SERVICE AGREEMENT
Updated: February 25, 2024
PURPOSE AND SUBJECT OF THE AGREEMENT
1.1 This agreement regulates the provision of educational services between the parties specified below.
1.2 Detailed information such as the course name, academic hours, fees, and format of the training is specified in the official offer or invoice issued by the Company.
PARTIES AND DEFINITIONS
2.1 The terms used in this agreement have the following meanings:
2.1.1 Service Provider: Computer Academy NOVA SDN BHD (1503307-D), registered in A2-6-3, Soho Suites KLCC, 20 Jalan Perak, Kuala Lumpur, Malaysia (hereinafter referred to as the "Company").
2.1.2 Student: The individual receiving educational services under this agreement.
2.1.3 Customer: The individual making payment and entering into this agreement (can be the student if aged 18+, or a parent/guardian if the student is a minor).
2.1.4 Education: The services provided under this agreement.
2.1.5 Education Platform: kl.nova-academy.my website.
2.1.6 User Account: The student account created on the education platform.
SCOPE OF EDUCATIONAL SERVICES
3.1 The Company will provide educational services according to the course name, academic hours, and training format as stated in the official offer or invoice.
3.2 The training can be conducted in-person at the Company's branches or online (virtual format). The format will be determined according to the type of course and the student's preference.
DURATION OF EDUCATIONAL SERVICES
4.1 The duration of the training and the completion conditions are specified in the official offer or invoice.
4.2 The student is obliged to complete the training within the specified periods.
4.3 If a project is not submitted, the student will be given up to 2 additional attempts.
COURSE FEES
5.1 The course fees and payment options are specified in the official offer or invoice.
5.2 Monthly Payment: The student is required to pay the monthly fee as outlined, with the first month's payment due at the time of registration.
5.3 Semester Payment: The student can choose to make a one-time semester payment as outlined, with the payment due at the start of each semester. Semester payments are non-refundable after the period stated in Clause 7.2.2.
5.4 Annual Payment: The student can choose to make a one-time annual payment as outlined, with the payment due at the start of the academic year. Annual payments are non-refundable after the period stated in Clause 7.2.3.
5.5 If payments are not made on time, the Company may:
Block access to the education platform;
Prohibit participation in in-branch classes.
CONDITIONS FOR SUCCESSFUL COMPLETION OF THE EDUCATION
6.1 To complete the education successfully, the student must:
6.1.1 Complete at least 95% of the educational materials.
6.1.2 Attend at least 80% of the designated classes (exceptions may be made for documented medical or emergency reasons, subject to Company approval).
6.1.3 Submit all projects by the specified deadlines.
REFUND AND CANCELLATION OF THE AGREEMENT
7.1 The student is entitled to request a refund of the course fee within 14 days of payment, even if access to the education platform has been provided. However, this request is only valid before the start of the classes, and the refund request must be submitted in writing to [email protected].
7.2 Refunds after the start of the classes will only be valid under the following conditions:
7.2.1 Monthly Payment: The customer may request a refund within the first two weeks after the start of the classes.
7.2.2 Semester Payment: For semester payment, the customer may request a refund within the first three weeks after the start of the classes. After this period, semester payments are strictly non-refundable.
7.2.3 Annual Payment: For annual payment, the customer may request a refund within the first six weeks after the start of the classes. After this period, annual payments are strictly non-refundable.
7.3 Refunds will be calculated based on the number of classes attended or academic hours provided, plus a 10% administrative fee, whichever is higher.
7.4 The refund will be processed within 14 business days from the receipt of the required documents by the Company and will be made to the bank account specified by the customer.
FINANCIAL LIABILITY
8.1 The student or customer shall be liable for costs of repair or replacement for damages caused intentionally or due to negligence to the Company's property or equipment during the training.
8.2 If the student is a minor, the financial responsibility lies with the student’s guardian.
CODE OF CONDUCT
9.1 The student must behave in accordance with the law, general morality, and the terms of this agreement throughout the educational period.
9.2 Inappropriate behavior may lead to the immediate termination of the services.
ORGANIZATION OF THE TRAINING AND FORCE MAJEURE
10.1 The Company is responsible for determining the training schedule and overall program.
10.2 The training must be completed within the expected time; however, due to force majeure, dates and content may be changed, postponed, or canceled. Force majeure includes but is not limited to natural disasters, government restrictions, epidemics, technical failures beyond the Company's control, or other unforeseen events.
10.3 In any case, the training will be completed within the maximum duration specified.
