Education Service Agreement
EDUCATION SERVICE AGREEMENT
Updated: September 25, 2024
1. PURPOSE AND SUBJECT OF THE AGREEMENT
1.1 This agreement regulates the provision of educational services between the parties specified below.
1.2 Detailed information such as the course name, academic hours, and the format of the training is specified in Appendix 1, which is an integral part of this agreement.
2. PARTIES AND DEFINITIONS
2.1 The terms used in this agreement have the following meanings:
2.1.1 Service Provider: Computer Academy NOVA SDN BHD (1503307-D), registered in A2-6-3, Soho Suites KLCC, 20 Jalan Perak, Kuala Lumpur, Malaysia (hereinafter referred to as the "Company").
2.1.2 Student: The individual receiving educational services under this agreement.
2.1.3 Customer: The adult student or the legal representative or guardian signing on behalf of the minor student.
2.1.4 Education: The services provided under this agreement.
2.1.5 Education Platform: kl.nova-academy.my website.
2.1.6 User Account: The student account created on the education platform.
3. SCOPE OF EDUCATIONAL SERVICES
3.1 The Company will provide educational services according to the course name, academic hours, and training format specified in Appendix 1.
3.2 The training can be conducted in-person at the Company's branches or online (virtual format). The format will be determined according to the type of course and the student's preference, and it is detailed in Appendix 1.
4. DURATION OF EDUCATIONAL SERVICES
4.1 The duration of the training and the completion conditions are specified in Appendix 1.
4.2 The student is obliged to complete the training within the specified periods in Appendix 1.
4.3 If a project is not submitted, the student will be given up to 2 additional attempts.
5. COURSE FEES
5.1 The course fees and payment options are specified in Appendix 1.
5.2 Monthly Payment: The student is required to pay the monthly fee as outlined in Appendix 1, with the first month's payment due at the time of registration.
5.3 Semester Payment: The student can choose to make a one-time semester payment as outlined in Appendix 1, with the payment due at the start of each semester.
5.4 If payments are not made on time, the Company may:
- Block access to the education platform;
- Prohibit participation in in-branch classes.
6. CONDITIONS FOR SUCCESSFUL COMPLETION OF THE EDUCATION
6.1 To complete the education successfully, the student must:
6.1.1 Complete at least 95% of the educational materials.
6.1.2 Attend at least 80% of the designated classes.
6.1.3 Submit all projects by the specified deadlines.
7. REFUND AND CANCELLATION OF THE AGREEMENT
7.1 The student may request a refund of the course fee within 14 days of payment, even if access to the education platform has been provided. However, this request is only valid before the start of the classes, and the refund request must be submitted in writing to [email protected].
7.2 Refunds after the start of the classes will only be valid under the following conditions:
7.2.1 Monthly Payment: The customer may request a refund within the first two weeks after the start of the classes.
7.2.2 Semester Payment: For semester payment, the customer may request a refund within the first three weeks after the start of the classes.
7.2.3 Annual Payment: For annual payment, the customer may request a refund within the first six weeks after the start of the classes.
7.3 The refund will be processed within 14 business days from the receipt of the required documents by the Company and will be made to the bank account specified by the customer. In refunds requested within the specified time, the cost of the services provided will be deducted from the refunded amount.
8. FINANCIAL LIABILITY
8.1 The student will be financially responsible if they cause damage to the Company's property or equipment during the training.
8.2 If the student is a minor, the financial responsibility lies with the student’s guardian.
9. CODE OF CONDUCT
9.1 The student must behave in accordance with the law, general morality, and the terms of this agreement throughout the educational period.
9.2 Inappropriate behavior may lead to the immediate termination of the services.
10. ORGANIZATION OF THE TRAINING AND FORCE MAJEURE
10.1 The Company is responsible for determining the training schedule and overall program.
10.2 The training must be completed within the expected time; however, due to force majeure, dates and content may be changed, postponed, or canceled.
10.3 In any case, the training will be completed within the maximum duration specified.
11. ENTRY INTO FORCE OF THE AGREEMENT
11.1 This agreement defines the terms of the educational services between the Customer and the Company.
11.2 The agreement comes into effect when the student/customer proceeds with the payment. By making the payment, the student/customer agrees to be bound by the terms and conditions set out in this agreement.
12. APPLICABLE LAW AND JURISDICTION
12.1 This agreement is subject to the laws of Malaysia and is based on the following laws:
- Contracts Act 1950 (Act 136)
- Consumer Protection Act 1999 (Act 599)
- Personal Data Protection Act 2010 (Act 709)
- Electronic Commerce Act 2006 (Act 658)
12.2 Any disputes arising from this agreement will be resolved by the Courts of Kuala Lumpur, Malaysia.
